Politique de résiliation

Purchase Options Cancellation Policy

Some items in our store may be offered as a subscription, pre-order, or try before you buy. This policy sets out how you can manage, change, or cancel these types of purchases. By placing such an order, you agree to the terms below.

Subscriptions

When you purchase a subscription, you will receive repeat deliveries based on the duration and frequency selected at checkout.

Your payment details will be stored securely and you will be charged for each delivery unless you have chosen to pay in advance. Some subscriptions may auto-renew at the end of their term.

You may cancel or modify your subscription at any time before the next scheduled order is processed. Cancellations requested after an order has already been processed and dispatched cannot be applied to that order — the cancellation will take effect from the following billing cycle. No refunds will be issued for orders already fulfilled under an active subscription.

To cancel or manage your subscription, use the link in your order confirmation email or contact us at smarterpetcare@outlook.com with your order number.

We reserve the right to cancel or suspend a subscription at any time if we are unable to process payment, if the product becomes unavailable, or if we reasonably suspect misuse of the subscription service.

Pre-Orders

When you purchase a pre-order, you are purchasing a product that is not yet in stock or not yet available for immediate dispatch. We may collect no payment, a partial deposit, or full payment at checkout. Where a deposit is taken, the remaining balance will be charged when the item is ready to fulfil.

You may cancel a pre-order that has not yet been fulfilled and receive a full refund of any amount paid. Once a pre-order has been fulfilled and dispatched, it is subject to our standard Returns & Refund Policy — returns are only accepted where the item is confirmed as faulty or damaged upon arrival.

We will notify you of any significant delays to your pre-order. If we are unable to fulfil a pre-order, you will receive a full refund of any amount paid.

Try Before You Buy

When you purchase a try before you buy item, your payment method will be authorised (but not charged) before the order is fulfilled. You will have a specified trial period to decide whether to keep the item.

If you choose to return the item within the trial period, it must be returned in its original, unused condition with all original packaging and tags intact. Items that have been used, damaged, or returned without authorisation will not be eligible for release of the payment authorisation.

If the item is not returned within the trial period, your payment method will be charged in full. No exceptions will be made for late returns once the trial period has expired.

Returns under try before you buy are subject to our standard Returns & Refund Policy. Hygiene-sensitive products (including grooming products, training pads, and feeding accessories) are not eligible for try before you buy.

Contact

For any questions about this policy or to manage a subscription, pre-order, or try before you buy order, please contact us at: smarterpetcare@outlook.com Please include your order number in all correspondence.